Delivery, Returns & Payment Policies
Please review our order, delivery, cancellation, return, exchange and payment policies before or after placing an order.
Delivery Policy
We offer Cash on Delivery. The applicable delivery fee is shown separately in the cart and at checkout before you submit the order. The customer can review the delivery fee and final payable total before submitting the order.
Delivery time may vary depending on destination, courier service, weather and other circumstances. Please provide a complete and accurate address and an active phone number so the courier can deliver the parcel successfully.
Order Confirmation
Orders are submitted directly through our website. After successful submission, the order is saved in our order system for processing. An order confirmation/thank-you screen is shown after a successful submission.
Cancellation Policy
You may request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Return & Exchange
If you receive a damaged, incorrect or defective product, contact us as soon as possible after delivery with your order details and clear photos of the issue. Each case will be reviewed and, where applicable, we may arrange a replacement, exchange or another suitable resolution.
For hygiene and food-safety reasons, opened or used food products may not be eligible for return unless the issue is related to damage, incorrect fulfillment or a verified product defect.
Payment
Payment is collected through Cash on Delivery when your parcel is delivered. The payable total shown at checkout includes the product subtotal and applicable delivery fee.